Returns & Refund Policy

1. Return Eligibility

We want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 14 days of receiving your item.

To be eligible for a return, items must meet the following conditions:

• The item must be unused, unworn, and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase, such as an order confirmation or receipt, is required.
• Items that do not meet these conditions may not be eligible for a return or refund.

2. Non-Returnable Items

Certain items are not eligible for return, including:

• Items marked as final sale.
• Opened or used personal care products, where applicable for hygiene and safety reasons.
• Gift cards.
• Items damaged as a result of misuse, improper handling, or normal wear and tear.

3. How to Start a Return

To request a return, please contact our customer support team before sending any item back.

Please provide your order number and the reason for your return request.

Our team will review your request and respond within 1–2 business days. If your return is approved, we will provide instructions on how and where to send your item.

Please do not send products back without contacting us first, as unauthorized returns may not be processed.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect due to an error on our part.

We recommend using a trackable shipping service when returning an item. We cannot guarantee responsibility for returned items lost or damaged during transit.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your order number.
• A clear description of the issue.
• Clear photos showing the damaged, defective, or incorrect item.

After reviewing your request, we will determine the appropriate resolution, which may include a replacement or refund where applicable.

6. Refund Process

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be processed to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear in your account. Processing times may vary depending on your bank or payment provider.

If you have not received your refund after the applicable processing period, please contact our customer support team.

7. Exchanges

We currently do not offer direct exchanges.

If you would like a different item, you may return your original item in accordance with this policy, provided it meets the return eligibility requirements. You can then place a new order for your preferred item.

8. Contact Information

If you have any questions regarding returns or refunds, please contact our customer support team.

Email: croftyfox07@gmail.com

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM