Shipping Policy

At PulseHome, we are committed to providing a reliable and transparent shipping experience. Please review the information below before placing your order.

Order Processing

• Orders are typically processed within 1–3 business days after payment has been successfully received.
• Orders are processed Monday through Friday, excluding weekends and public holidays.
• During periods of high demand, order processing may take slightly longer.

Shipping Times

Estimated delivery times vary depending on your location.

• United Kingdom: 3–7 business days
• Europe: 5–10 business days
• United States & Canada: 7–15 business days
• Australia & New Zealand: 7–15 business days
• Other International Destinations: 10–20 business days

These delivery estimates are provided for guidance only and are not guaranteed.

Shipping Costs

Shipping costs are calculated during checkout based on your delivery location, shipping method, and the contents of your order.

Any available free shipping promotions will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information, where available.

Tracking updates are provided by the shipping carrier and may take up to 48 hours to appear after shipment.

Delays

While we work with trusted shipping partners, delays may occasionally occur due to:

• Customs inspections
• Severe weather
• Carrier operational delays
• Public holidays
• High shipping volumes
• Events beyond our reasonable control

We appreciate your patience should any unexpected delays occur.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by your country's customs authorities.

These charges are the responsibility of the customer unless otherwise stated during checkout.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase.

PulseHome cannot be responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided during checkout.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible at croftyfox07@gmail.com.

Our team will work with the shipping carrier to investigate the issue and help determine an appropriate resolution.

Questions

If you have any questions about shipping or delivery, please contact our customer support team.

Email: croftyfox07@gmail.com

Thank you for choosing PulseHome. We appreciate your business and are committed to delivering your order as quickly and efficiently as possible.